For the return of items purchased through knightandhale.com in the last 30-days please fill out our return form below.
For all other returns please follow the steps below:
1. Call one of our customer service technicians and explain the problem you are encountering with the product. The technician will then prompt you to the next step based on your individual case.
2. Please make sure to enclose the following information with your product:
- Full Name
- Non-PO Box Return Address
- Telephone Number
- Email Address
- Description of the Problem
- Completed copy of warranty form information or proof of purchase.
- Please Be Advised: Please remove all accessories before shipping. Any accessories received by Knight & Hale cannot be returned.
- Please Be Advised: It is recommended that you ship your package in a traceable manner. If we do not have a record of receiving your product, you will be asked to provide tracking details. Knight & Hale will not be responsible for any products that we do not have a record of receiving
- Please Be Advised: International customers may be subject to duties, fees and taxes assessed to any returns - whether in or out of warranty - as imposed by their home country. Knight & Hale has no control over these charges and must comply with the laws of the countries that we service. We appreciate your understanding in this matter.
3. Knight & Hale's warranty does not cover items that have been abused or previously repaired by someone other than Knight & Hale. We apologize, but we only insure our own workmanship.
If your item was purchased over one year ago, you are able to receive repair service on your item for an affordable amount that includes parts and service. To send in your item or to get a quote on a repair, please call our customer service department and speak with a technician. We will be more than happy to assist you.
Thank you for choosing Knight & Hale. We appreciate your purchase and strive to earn your recommendation through superior service and products.